I've always loved going to Panera Bread and in the last year, with a Panera Bread opening near my office, I've been going to Panera Bread quite often - whenever I forget to get lunch from home or if there's no food at home.
Recently, I stopped by Panera Bread to pick up some breakfast. I was in a hurry and I love their souffles - so thought I'd get one. I ordered it on my phone through their iOS app.
I went to pick it up and it was not there in the Rapid Pickup area. I asked some of the cashiers there and they weren't sure. They asked me what was my order and I told them it was a "Spinach and Artichoke souffle" and they got me the bag and said that they did not keep it in the rapid pickup because of food allergies. I said ok and I left.
10 minutes later, I took a bite and spit it out. They had given me a souffle with meat in it. I am a vegetarian and was quite upset with this. I hadn't expected this from Panera Bread. Not only was I hungry, I had a bad taste in my mouth from the meat.
I called up Panera Bread and complained to the manager on the phone. He did apologize and offer to give me my next 2 meals free and refund my souffle order if I could bring the receipt in next time I came in.
I will update on if they actually follow through.