When we'd gone shopping a few weeks ago to get our plants, we had gotten a fully grown tomato plant in a pot from Home Depot.
As the days went by, the plant slowly started dying and we couldn't figure out why. The other plants we'd bought were fine and even the other tomato plant was fine. The leaves of the plant were turning yellow and starting to droop.
The condition of the plant was getting worse and we thought that we had just wasted $15. But I happened to be talking to my friend one day about this plant and she told me that Home Depot has a 1 year warranty on plants and that we could take it back to the store and return it or exchange it.
Luckily, Home Depot had emailed me the receipt and I was able to dig it up in my email. We took the receipt and plant to the store and were able to return it. We bought another tomato plant - a different variety. Now we just have to wait and see how it does.
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Sunday, June 8, 2014
Tuesday, June 3, 2014
Experience with Panera Bread
I've always loved going to Panera Bread and in the last year, with a Panera Bread opening near my office, I've been going to Panera Bread quite often - whenever I forget to get lunch from home or if there's no food at home.
Recently, I stopped by Panera Bread to pick up some breakfast. I was in a hurry and I love their souffles - so thought I'd get one. I ordered it on my phone through their iOS app.
I went to pick it up and it was not there in the Rapid Pickup area. I asked some of the cashiers there and they weren't sure. They asked me what was my order and I told them it was a "Spinach and Artichoke souffle" and they got me the bag and said that they did not keep it in the rapid pickup because of food allergies. I said ok and I left.
10 minutes later, I took a bite and spit it out. They had given me a souffle with meat in it. I am a vegetarian and was quite upset with this. I hadn't expected this from Panera Bread. Not only was I hungry, I had a bad taste in my mouth from the meat.
I called up Panera Bread and complained to the manager on the phone. He did apologize and offer to give me my next 2 meals free and refund my souffle order if I could bring the receipt in next time I came in.
I will update on if they actually follow through.
Recently, I stopped by Panera Bread to pick up some breakfast. I was in a hurry and I love their souffles - so thought I'd get one. I ordered it on my phone through their iOS app.
I went to pick it up and it was not there in the Rapid Pickup area. I asked some of the cashiers there and they weren't sure. They asked me what was my order and I told them it was a "Spinach and Artichoke souffle" and they got me the bag and said that they did not keep it in the rapid pickup because of food allergies. I said ok and I left.
10 minutes later, I took a bite and spit it out. They had given me a souffle with meat in it. I am a vegetarian and was quite upset with this. I hadn't expected this from Panera Bread. Not only was I hungry, I had a bad taste in my mouth from the meat.
I called up Panera Bread and complained to the manager on the phone. He did apologize and offer to give me my next 2 meals free and refund my souffle order if I could bring the receipt in next time I came in.
I will update on if they actually follow through.
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